Refund Policy
Latest update: 29/08/2024
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Introduction
Rinchen Training Institute is dedicated to providing top-quality IELTS and PTE coaching services. This refund policy outlines the conditions under which refunds may be issued for course fees.
Course Fees
- IELTS Course: 3,500 BTN for 12 days.
- PTE Course: 2,500 BTN.
Cancellation Before Start Date
- If a student cancels their enrollment before the course begins, they may be entitled refund but it will deduct 2% from fees, depending on how early the cancellation is made.
Cancellation After Start Date
- Once the course has started, refund eligibility may be reduced. For instance, if a student drops out within the 3 days, they might receive a partial refund as it will deduct 4% from their fees.
Non-Refundable Fees
- Some institutes may charge non-refundable registration fees or materials costs, which will not be included in any refund.
Refund timelines
- Before Course Commencement: 98% refund will if cancelled within specific period before the start.
- After Course Commencements: Sliding scale of refund, such as
* 96% refund if cancelled within 3 days. (deduct 4 %)
* 91% refund if cancelled within 1 week . (deduct 9%)
* No refund after a certain point (e.g, after 1st week of the course)
Special Circumstances
- Medical or Family Emergencies: Institutes offer partial refunds which is 4 % deduction from their fees or allow for course determent in case of documented emergencies.
- Course Cancellation by the Institute: I the training institute cancels a course, a full refund will be provided (100%)
Processing Time
- Refund Issuance: The refund process may take a set period, such as 7 business days, depending on the payment method used.
Mode Of Refund
- Original Payment Method: Refunds are issued via the payment method used by the bank transfer along with the deposit form and in the name of a client.
- Alternative Arrangements: Institutes may offer credit towards future courses instead of a direct refund
No Refund Scenarios
- Misconduct: No refunds are generally provided if a student is expelled or terminated due to disciplinary issues.
- Attendance Failure: Refunds are typically not offered for students who fail to attend the course or complete required assessments.
8. Contact Information
For any inquiries or assistance regarding this refund policy, please contact us at:
- Phone: 17724423
- Email: info@rincheninstitute.rinchenecpf.com
- Address: Jattu Building, City Hotel, Thimphu, 3rd Floor